Refund Policy

We want you to be completely satisfied with your purchase. If you are not satisfied, you may request a return within 30 days of delivery.

To be eligible for a return, items must be unused, in the same condition that you received them, and in their original packaging.

To start a return, contact our customer support team at support@ottospeed.com with your order number and reason for return. We’ll provide you with a return authorization and instructions for shipping your item back.

Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong or defective item). We recommend using a trackable shipping service to ensure your return is received.

Once your return is received and inspected, we’ll notify you by email that we have received your returned item. Approved refunds will be processed to your original payment method within 3–5 business days.

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email support@ottospeed.com.

Certain items are not eligible for return, including:

Custom or special order products

Gift cards

Items marked as final sale

For any questions about returns or refunds, contact us at:

Email: support@ottospeed.com